Terms & Conditions

Article 1. Acceptance of Terms
By accessing, browsing, or using this website, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, you must discontinue use of this website.

Article 2. Age Restriction
This website displays and facilitates order coordination for tobacco and other age-restricted products. Access to this website and the submission of any order request is permitted only to individuals who have reached the legal minimum age for purchasing or consuming tobacco products in both:
1. the country or jurisdiction where the user resides, and
2. the country or jurisdiction from which the user is accessing this website.

By continuing to browse this website, creating an account, or submitting an order request, you expressly confirm, represent and warrant that:

• you are of legal age under all applicable laws relevant to you
• you are not accessing this website on behalf of a minor
• the information you provide is truthful and accurate

You acknowledge that verification checks may be requested where required and that access may be restricted or refused where legal age compliance cannot be confirmed.

The customer is solely responsible for ensuring compliance with age-related legal requirements in their jurisdiction. Unlawful access by underage users is strictly prohibited.

Article 3. Platform Role and Order Processing
This website operates solely as a digital platform that facilitates the coordination of customer order requests and related service processes. All payments collected through this website constitute a Platform Service Fee, covering platform service functions including order coordination, service administration, fulfilment facilitation and logistics arrangement.

The platform operator does not manufacture, supply, sell, export, purchase, store or dispatch physical goods and does not act as the seller or merchant of record for physical product transactions.

All physical product procurement, stock handling, packing and shipment activities are carried out independently by third-party fulfilment partners (“Fulfilment Partners”) operating under their own legal, regulatory and commercial responsibilities in their respective jurisdictions.

Products displayed on this website are fulfilled by Fulfilment Partners who remain solely responsible for product availability, handling, dispatch, and compliance with applicable local laws. This website does not hold inventory and does not directly dispatch goods.

All order requests submitted through this website are reviewed prior to coordination with a Fulfilment Partner. This review may include verification of:

• order accuracy
• shipping feasibility
• destination country restrictions
• fraud prevention
• compliance assessment
• partner confirmation

An initial “Pending” email serves only as acknowledgement of receipt of the order request and does not constitute order acceptance, confirmation of supply, or a commitment that fulfilment will occur.

Order coordination is considered successful only once confirmation has been received from the relevant Fulfilment Partner that the requested goods can be fulfilled and dispatched.

If a product is unavailable, restricted, or otherwise cannot be fulfilled, the customer will be informed and appropriate options may be provided in line with the policies published on this website.

Article 4. Shipping, Delivery Times, and Service Availability
All order fulfilment and shipping activities are carried out solely by independent Fulfilment Partners using international postal or courier services. This website does not control postal or courier operations, routing decisions, transit handling, or delivery timeframes.

Available shipping options are displayed during the order submission process. The customer selects their preferred service level at the time of order submission.

Where operationally available, shipments are dispatched using the selected service level. However, postal or courier service availability may be affected by route restrictions, service suspensions, capacity limitations, regulatory controls, or other operational conditions outside our control.

If the selected service level is unavailable at the time of dispatch, the Fulfilment Partner may use an equivalent alternative service in order to complete delivery. Such substitution does not constitute service failure.

Estimated delivery timeframes typically range between 5 and 40 days, depending on the destination country, customs processing, postal handling conditions, and the selected shipping option. These delivery timeframes are indicative estimates only and do not constitute a guarantee.

Delivery times may be extended due to factors including, but not limited to:

• customs inspections or clearance delays
• postal network congestion
• route disruptions
• adverse weather conditions
• labour disruption
• force majeure events
• heightened regulatory screening of tobacco or restricted goods

These events are outside the control of the platform operator and Fulfilment Partners.

Accordingly, no responsibility is accepted for delays, routing changes, service substitutions, extended transit times, or the consequences arising from such events.

Article 5. Wrong or Missing Items
All orders are prepared, packed and dispatched exclusively by independent Fulfilment Partners. Where available, packing and dispatch activities may be recorded or documented by the Fulfilment Partner for internal verification purposes. This website does not supervise, control or participate in the packing process.

If you believe an incorrect or missing item has been delivered, you must notify us within 72 hours of confirmed delivery, quoting your order number and providing clear supporting information such as photographs of the parcel, contents and shipping label.

Claims submitted after 72 hours and up to 14 days may be reviewed on a discretionary and goodwill basis only, and additional verification may be required.
Claims submitted more than 14 days after delivery will not be accepted under any circumstances.

Wrong Items
If a customer reports that an incorrect item has been delivered, the claim will be assessed against available packing documentation, dispatch records and shipment images where available.

If such records indicate that the correct item was prepared and shipped, the claim may be rejected.

Where an incorrect item is confirmed, the item must be returned unused, unopened, undamaged and in its original packaging.
Once the returned item is received and verified, an appropriate solution will be offered in line with the platform’s service-related role. Product value is not refunded by the platform, as physical product supply remains the responsibility of independent Fulfilment Partners.

Missing Items
If one or more items are missing from a shipment and the claim is validated, the customer may choose one of the following options:

1. Service Fee Adjustment
An adjustment equal to the portion of the platform service fee relating to the missing item may be issued to the original payment method.

2. Discount Credit (Preferred Option)
A discount credit equal to the same value may be issued for use against a future order.

Due to international shipping costs and cross-border handling restrictions, missing items are not automatically reshipped.
The platform is not responsible for the retail value of physical goods, as the sale and supply of such goods is carried out independently by Fulfilment Partners.

Article 6. Customs, Duties and Import Responsibility
All orders placed through this website are fulfilled and dispatched on a cross-border basis by independent Fulfilment Partners located outside the destination country.

All shipments are international consignments and may be subject to customs inspection, import duties, excise taxes, regulatory controls, delays, refusal, or seizure by the customs authorities of the destination country. Customs authorities operate independently and may apply their own rules, procedures and risk controls.

The customer acts as the sole importer of record and accepts full legal and financial responsibility for complying with all applicable import laws, tobacco regulations, customs restrictions, duties, excise assessments and taxes in the destination country.

This website and the Fulfilment Partners do not act as the seller, importer, customs broker, consignee, legal representative or agent of the customer, and we are under no obligation to contact, respond to, or intervene with customs authorities on the customer’s behalf.

Any customs charges, duties, excise taxes, penalties, administrative charges, storage fees, clearance costs, delays, refusals or seizures arising from customs action are entirely the responsibility of the customer. Such costs are non-refundable, except where explicitly stated within the Return and Refund Policy published on this website.

By placing an order, the customer acknowledges and accepts that:

• international shipments may be delayed, inspected or refused
• customs decisions are outside the control of this website and the Fulfilment Partners
• loss, delay or seizure resulting from customs action does not constitute service failure by the platform

Customers are strongly advised to familiarise themselves with the import regulations applicable to tobacco and age-restricted products in their destination country before submitting an order request.

Article 7. Customs Declaration and Special Requests

Article 8. Customs Actions, Risk Allocation and Liability Limits
Customs authorities operate independently from this platform and the Fulfilment Partners and may apply inspections, duties, excise charges, delays, refusals, or seizure in accordance with the laws of the destination country. Customs rules and enforcement practices vary by jurisdiction and may change without prior notice.

Neither this website nor the Fulfilment Partners shall be liable for any customs-related actions or outcomes, including but not limited to delays, holds, inspections, duties, taxes, penalties, seizure, refusal, loss, damage, or non-delivery imposed or caused by customs or postal authorities.

By placing an order through this platform, the customer acknowledges and accepts that all customs-related risk rests with the customer as the importer of record.

Article 9. Returned, Held, Refused or Seized Shipments
If a shipment is held, delayed, refused, or seized by destination country customs, the matter rests solely between the customer, as the importer of record and the local customs authorities. The customer is responsible for providing any documentation requested by customs, paying all applicable duties, taxes, storage or handling fees and complying with destination import regulations.

If a shipment is returned to the Fulfilment Partner by customs or postal authorities, any return, refund or reshipment will be handled strictly and exclusively in accordance with the Return and Refund Policy published on this website. Eligibility for any form of resolution is dependent on the shipment being successfully returned to the Fulfilment Partner and is assessed subject to the conditions and limitations set out in that policy.

No guarantee is provided that a shipment will be returned and no compensation is due where customs authorities retain, destroy or permanently refuse a shipment.

Article 10. Postal Investigations and Claim Limitations
Tobacco and age-restricted products may be classified as regulated goods under international postal and carrier policies. As a result, formal postal investigations, insurance claims or international case filings may be restricted, limited, or entirely unavailable for such shipments.

In some jurisdictions, destination postal services may advise that only the sender may open an inquiry. The customer acknowledges that the origin postal authority or carrier may decline or refuse to initiate an investigation for regulated goods and that we and the Fulfilment Partners may therefore be unable to submit or pursue claims or inquiries on the customer’s behalf.

In circumstances where an investigation or claim cannot be initiated or accepted by the relevant postal or carrier authority, no investigation channel may be available. In such cases, tracking data provided by the postal or courier operator may represent the only information obtainable for the shipment, and escalation or further review may not be possible.

The customer accepts these limitations when placing an order.

Article 11. Billing, Invoicing & Documentation
Orders submitted through this website are fulfilled under a platform-based operating model. Upon successful payment, the customer is charged exclusively for platform services, which include:

• order coordination
• fulfilment facilitation
• logistics arrangement
• customer communication support
• operational administration

These services are provided in connection with independent third-party Fulfilment Partners.

Payments collected through this website do not constitute the commercial sale of physical tobacco or age-restricted products by the platform operator. The sourcing, ownership, supply and physical dispatch of goods are carried out solely by independent Fulfilment Partners operating under their own regulatory and commercial frameworks. The platform operator does not act as the seller or retailer of physical goods.

Any invoice, receipt or billing record issued to the customer reflects charges solely for the Platform Service Fee relating to platform and coordination services. Commercial product invoices for tobacco or age-restricted goods are not issued by this platform.

Any documentation that may be included inside a parcel, including packing slips or shipment notes, is generated solely by the Fulfilment Partner and does not represent a commercial invoice issued by the platform operator.

Customers who require product-specific commercial invoices, import documentation or tax certificates for tobacco or age-restricted goods should not place an order through this website unless such requirements have been explicitly confirmed prior to submission.

Any refunds, partial refunds, credits or adjustments issued by the platform relate strictly to service fee adjustments associated with coordination and platform services. They do not constitute reimbursement of product purchase value.

Article 12. Customs Communication and Intervention Limits
The customer is solely responsible for all customs-related matters arising in the destination country. Neither this website nor the independent Fulfilment Partners act as customs brokers, import agents, declarants or legal representatives of the customer and we do not manage customs clearance procedures on the customer’s behalf.

Customers must communicate directly with their local customs authorities in relation to any customs inquiry, documentation request, duty or tax assessment, excise charge, storage fee, compliance verification, seizure notice or release procedure.

Where a postal, courier or customs authority requires the sender to initiate an inquiry, the customer acknowledges that such requests may be restricted or unavailable for tobacco or age-restricted goods under applicable transport or postal regulations. In such circumstances, we may be unable to initiate or pursue an inquiry and escalation may not be possible.

By placing an order, the customer accepts that customs authorities operate independently and outside the control of this platform and Fulfilment Partners.

Article 13. Customer Support Scope
Customer support is provided on a best-efforts basis and is limited to assisting with order status updates, shipment tracking information and guidance regarding any reshipment or service-fee adjustment options that may be available under the Return and Refund Policy.

Customer support does not include customs brokerage, legal advice, import clearance handling or direct communication with customs or postal authorities on the customer’s behalf. All customs-related inquiries, documentation requests, duty assessments or appeals must be managed directly between the customer and the relevant authority in the destination country.

Article 14. Flavored Tobacco Restrictions
Certain countries restrict or prohibit the importation of flavoured tobacco products, including menthol and other characterising flavours.

The customer is solely responsible for determining whether such products are lawful to import into the destination country and for complying with all applicable regulations, restrictions or prohibitions.

Neither this website nor the Fulfilment Partners accept any responsibility or liability for delays, inspections, duties, refusal, seizure, penalties, loss or any other consequence arising from restrictions applicable to flavoured tobacco products in the destination country.

Article 15. Product Sourcing and Fulfilment
Products displayed on this website are sourced, supplied and dispatched exclusively by independent third-party fulfilment partners (“Fulfilment Partners”), operating under their own regulatory, legal and commercial frameworks in the country of dispatch.

This website does not:

• purchase or resell physical goods
• hold or store inventory
• manufacture products
• pack, label, export or dispatch shipments

All product sourcing, handling, packing and shipment activities are carried out solely by the Fulfilment Partners. Shipments are dispatched on a cross-border basis directly from the Fulfilment Partners to the customer.

The role of the platform operator is limited to the provision of online platform services and coordination support. It does not act as the seller, retailer, exporter, importer or merchant of physical goods.

Article 16: Order Risk Guidance and Customs Awareness

Article 17: Returns, Reshipments & Service Fee Adjustments
All return, reshipment and service fee adjustment requests are handled strictly in accordance with the Return, Reship & Service Fee Policy published on this website.

This policy defines:

• eligibility requirements
• procedural steps
• documentation standards
• applicable fees
• and available resolution options

Orders placed through this platform relate solely to coordination and platform service functions.
Accordingly, any approved financial adjustment applies only to platform service fees and does not constitute a refund of product purchase price, as the sale and supply of physical goods are carried out independently by Fulfilment Partners.

Customers must review the Return, Reship & Service Fee Policy in full prior to placing an order.
Submitting an order request constitutes acceptance of that policy.

Article 18: Cancellation
Cancellation requests must be submitted before shipment dispatch.
Once an order has been dispatched by a Fulfilment Partner, cancellation is no longer possible. Any post-dispatch resolution will be handled strictly in accordance with the Return, Reship & Service Fee Policy published on this website, where applicable.
Orders placed through this platform relate solely to coordination and platform service functions. Accordingly, any approved financial adjustment following a cancellation request applies only to platform service fees and does not constitute a refund of product purchase price.

Article 19: Chargebacks
Chargebacks relate exclusively to the Platform Service Fee collected for platform service functions, including order coordination, fulfilment facilitation and logistics arrangement. This fee does not constitute the purchase price of physical goods, which are sourced and dispatched independently by the Fulfilment Partners.

Chargebacks may be formally disputed where:

• the platform has acted in accordance with these Terms and Conditions, and
• supporting records, including order logs, correspondence, tracking data or dispatch documentation, are available.

Where a chargeback is raised in bad faith, fraudulently, or in contradiction to the Terms and Conditions accepted at checkout, the platform reserves the right to:

• contest the chargeback,
• restrict account or website access,
• refuse future service, and
• pursue further action where permitted by applicable law and payment network rules.

Customers acknowledge that initiating a chargeback does not replace or override the procedures set out in the Return, Reship & Service Fee Policy published on this website.

Article 20: Prohibited Use
Customers must use this website truthfully, lawfully and in good faith. The following activities are strictly prohibited:

• submitting false, misleading or incomplete information
• using address, identity or contact details belonging to a third party without authorization
• attempting to bypass age verification
• requesting, encouraging or proposing unlawful or inaccurate customs declarations
• misusing order disputes, chargebacks or support channels
• engaging in abusive, threatening, fraudulent or bad-faith behaviour
• attempting to interfere with platform security, payment systems or operational processes

This website reserves the right, at its sole discretion, to refuse service, cancel orders, restrict account access, or permanently block users where prohibited activity, fraud, misuse, or policy violations are suspected or confirmed.

Where appropriate, relevant information may be provided to payment service providers, financial institutions or competent authorities for fraud prevention and compliance purposes.

Article 21: Changes to These Terms
These Terms and Conditions may be updated, amended or replaced from time to time in order to reflect operational, legal, regulatory, security or policy developments affecting the platform.
Any revisions will be published on this website and will take effect immediately upon publication, unless a later effective date is expressly stated.
Customers are responsible for reviewing the Terms and Conditions periodically to ensure continued awareness of the applicable terms.
Continued access to or use of this website following the publication of updated terms constitutes full acceptance of the revised Terms and Conditions.
If a customer does not agree with any modification, their sole remedy is to discontinue use of the website.

Article 22: Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or where modification is not possible, shall be deemed removed from these Terms.

In all such cases, the validity and enforceability of the remaining provisions shall not be affected or impaired, and the Terms and Conditions shall continue in full force and effect.

Article 23: Limitation of Liability
To the maximum extent permitted by applicable law, the platform operator and the independent Fulfilment Partners shall not be liable for any indirect, incidental, punitive, exemplary, special or consequential losses or damages, including but not limited to loss of revenue, loss of profit, loss of business opportunity, loss of data, loss of goodwill, or reputational damage, whether arising in contract, tort, negligence, strict liability or otherwise, even if the possibility of such damage has been advised.

To the fullest extent permitted by law, the total aggregate liability of the platform operator in connection with any claim arising out of or relating to the use of this website, platform services, or any transaction processed through this website, shall not exceed the total platform service fees paid by the customer in respect of the transaction giving rise to the claim.

Nothing in these Terms and Conditions shall exclude or limit any liability which cannot lawfully be excluded or limited under applicable law.

Article 24: Platform Operator and Legal Notice
This website is operated and administered by the platform operator identified in the Legal Notice / Company Information section of this website.

The platform operator is responsible solely for the provision of platform-based coordination and service functions as described in these Terms and Conditions. The platform operator does not act as the seller, exporter, distributor or supplier of physical goods and does not hold, package, dispatch or otherwise control physical inventory.

Full legal entity details, including corporate registration information, address, and tax identifiers, are maintained securely and are made available strictly for verification, compliance and regulatory purposes to:

• licensed payment service providers
• acquiring banks and financial institutions
• card networks
• regulatory or supervisory authorities
• law enforcement or other competent governmental bodies

upon legitimate, documented and proportionate request.

Such information may be disclosed through secure and controlled channels or via password-protected access, and is not published publicly for security, anti-fraud and brand protection reasons.
By using this website, the customer acknowledges and accepts that company and operator verification follows the process described above and that disclosure is limited to legitimate and authorized parties only.

For customer support or order-related assistance, please contact the official support email address published on this website. Only communications sent through the official contact channel will be recognized.

All correspondence must be conducted in English. Where communication is received in another language, translation delays may occur and response times cannot be guaranteed.

By accessing, browsing or submitting an order request through this website, you confirm that you have read, understood and agreed to be legally bound by these Terms and Conditions, together with any policies referenced herein, including but not limited to the Privacy Policy, Cookie Policy (EU), Return, Reship & Service Fee Policy and Shipping Insurance Policy.

If you do not agree with any part of these Terms and Conditions, you must discontinue use of this website immediately.